If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure you get the quality you pay for. We will say that it might cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards sometimes, but more importantly, should they take your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems. All clients want security guards that can speak English well so their customers can understand instructions and directions clearly. Their verbal skills are also needed to solve conflicts peacefully. Security guards main duty is to discover security problems and safety hazards before they become an problem for your company. Most security training classes don’t teach observation skills in any form. These training companies think that individuals have eyes and have been using them for their whole life so they know how to observe already. Completely wrong. That’s like saying that because we have been eating food all our lives we could be food critics and know how to judge a chefs product. Every security company and contracted customer states that the most important element for employing security guards is their ability to deter crime and they don’t want guards to arrest of use reasonable force to control undesirable behaviour. Are you hunting about security guards london? Go to the earlier described website.
No safety training educates new guards the best way to deter criminal conduct. So is it any reason why everyone automatically assumes that the new security guard can prevent crime. You as the customer take it for granted that the security company has actually tested or confirmed the performance ability of their security guards. Most never run performance checks in any form, and the others that do, don’t check actual security abilities – they assess the guard based on how many changes they do for the company and if they whine about the security company. Just because some guards have been in the industry for years does not mean that they know how to provide safety in your company. Give the security guard a test in their verbal battle handling skills be pretending to be a complaining customer. Look for their responses. Give the guard a written test that consists of safety questions and knowledge that a level 2/3 guard must know to get their qualification. Ask the guard exactly how much experience they have in handling security in a business exactly like yours or quite similar. Request proof and ask they demonstrate their expertise in a work trial by explaining to you the most common security problems in your type of business. Request when the last time they had a performance evaluation done on them and what sort of questions did the safety manager ask them. What was their performance rating. Ask them to describe how they intend to deter criminal behaviour to leave your organization.
Hold interviews with your security guards before the security company assign them to protect you. Throughout the interview conduct the mentioned tests and queries but also ask the guard to tell you about a tell he had to manage an assault and listen to how they coped with it. Pay attention to the level of verbal skills used during the interview. Especially the number of erroneous words used and lengthy pauses while they think of the words to use. This sort of skills signals poor verbal ability and comprehension during normal conversation they’ll fight during security incidents. If they must repeat themselves so you know what they’re saying- do not use them. Avoid using any safety guards that feel they must have bald heads or crew cuts because they do not want their hair grabbed through a fight. They shouldn’t have to struggle if they know how to do their job properly. This goes the same for guards which refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. Ask how long they’ve worked for this security company. Security companies have high turnover and toss inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company does not even know them.